1. General Return Policy

• Products sold on OnlineShop are eligible for return if they meet the conditions listed below.

• Since we are a multivendor marketplace, returns are primarily handled by the individual vendor.

• However, OnlineShop may step in to help with unresolved return issues.

2. Return Eligibility

You may request a return if:

• The product arrived damaged, defective, or broken

• The item is significantly different from its description or images

• You received the wrong product

🛑 Items that have been used, altered, or returned without original packaging may not qualify for a return.

3. Return Timeframes

• You must request a return within 7 calendar days of receiving a physical item.

• Digital products are non-returnable, but if the file is corrupted or inaccessible, contact support within 48 hours.

4. Return Process

To return an item:

1. Contact the vendor directly through your order page to initiate a return.

2. The vendor will provide instructions for shipping the product back.

3. If the issue is not resolved within 3 business days, contact OnlineShop support at 📧 [Insert Support Email] with:

   • Your order ID

   • Description of the issue

   • Photos or evidence, if applicable

5. Return Shipping Costs

• If the return is due to vendor error (wrong, damaged, or defective item), the vendor covers return shipping.

• If the return is for any other reason (e.g. buyer changed mind and vendor allows returns), the buyer covers return shipping.

6. Exchanges

Exchanges may be offered:

• Only for the same item in a different size, color, or variation (if in stock)

• Based on vendor policy – not guaranteed for all products

Please check the vendor’s individual listing or contact them to confirm.

7. Final Sale & Non-Returnable Items

Some products are not eligible for return, including:

• Digital downloads (unless defective)

• Customized, personalized, or made-to-order items

• Clearance or "final sale" products

• Perishable goods (e.g. food, flowers)

Each vendor may have additional restrictions.

8. OnlineShop Support Role

We’re here to help when needed. If you have an unresolved issue after contacting the vendor, OnlineShop will:

• Review your request and evidence

• Mediate with the vendor if needed

• Help ensure a fair resolution is reached

Need Help?

For questions or support with a return, contact us anytime:
📧 support@onlineshop.pk