1. General Overview
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OnlineShop is a marketplace platform — products are sold by independent vendors.
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Refunds and returns are primarily managed by the vendor. However, OnlineShop may intervene in case of disputes.
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By purchasing on our platform, you agree to this policy.
2. Eligibility for Refunds
A buyer may request a refund under the following conditions:
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Item not received: The product did not arrive within the estimated delivery timeframe.
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Item not as described: The product differs significantly from its description or images.
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Defective or damaged item: The product arrives broken, malfunctioning, or unusable.
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Digital product issue: The file is corrupt, inaccessible, or not as described.
📦 Note: Physical items must be returned in original condition to qualify for a refund.
3. Return Timeframes
Buyers must request a return or refund within:
Requests made after this period may not be eligible for review.
4. Vendor Responsibilities
Vendors are expected to:
Failure to do so may result in vendor penalties or account suspension.
5. OnlineShop’s Role in Disputes
If a buyer and vendor cannot resolve an issue, OnlineShop may step in to:
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Review evidence from both parties (messages, photos, delivery proof)
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Make a final decision on refund eligibility
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Process refunds if deemed appropriate
Our decision will be considered final.
6. Non-Refundable Situations
Refunds will not be granted if:
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The buyer changes their mind after purchase
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The product was used, altered, or damaged by the buyer
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Digital products were downloaded and accessed without issues
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The refund request is made beyond the stated timeframe
7. Refund Processing
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Approved refunds will be processed back to the original payment method.
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It may take 5–10 business days for the refund to appear, depending on your bank.
8. Contact for Refunds
To request a refund, please:
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Contact the vendor directly via your order page.
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If unresolved, reach out to OnlineShop at:
📧 support@onlineshop.pk
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