1. Information We Collect

We collect the following types of information:

a. User Information (Buyers & Visitors)

• Name, email address, and contact details

• Shipping and billing addresses

• Purchase history and preferences

• IP address and browser/device details (automatically collected)

b. Vendor Information

• Full name, business name (if applicable)

• Email, phone number

• Bank account details for payouts

• Products and content uploaded to the platform

• Flyer purchase and transaction details

2. How We Use Your Information

We use the information to:

• Provide and operate the OnlineShop marketplace

• Process orders and transactions

• Communicate with users (order updates, support, promotions)

• Manage vendor accounts and process payouts

• Detect fraud, spam, or abuse

• Improve the functionality and user experience of our platform

3. How We Share Your Information

We may share your information:

• With third-party service providers (e.g., payment processors, hosting services) to run our platform

• If required by law or legal process

• To enforce our Terms of Service or protect the rights of OnlineShop

• With buyers and vendors only when necessary to fulfill an order (e.g., shipping info)

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your login and preferences

• Analyze platform usage

• Deliver relevant marketing (if applicable)

You can control cookie settings through your browser.

5. Data Security

We take reasonable security measures to protect your personal data, including encryption and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data

• Withdraw consent at any time

• Object to certain processing

• Request a copy of the data we hold about you

Contact us at [Insert Contact Email] to exercise these rights.

7. Data Retention

We retain your personal data only as long as needed:

• For the purposes described in this policy

• To comply with legal obligations (e.g., tax or regulatory requirements)

• Until you close your account or request deletion

8. Children’s Privacy

OnlineShop is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Policy Changes

We may update this Privacy Policy occasionally. Changes will be posted here with the updated date. Continued use of OnlineShop indicates your acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

📧 [support@onlineshop.pk